Booked Lakeside in Burnham on Sea with Hoseasons unaware it wasn't a Hoseasons site, I spifficactly asked for a caravan with low steps as I have chronic back pain & find climbing steps almost impossible if they're to high, I was assured that they were not high, when we arrived i was horrified to see these huge metal steps with at least 7 inches between each step, asked them to be changed but was told there were none available that would fit yet there lots of identical caravans on site with better steps in fact no one else had the same as us, so bad were they that i tripped hurting my arthritic knee & my back, i have scoliosis & Neaufibrosis, i then spent the rest of the holiday in the caravan afraid to go out & hurt myself worse. I have contacted Lakeside who said I had to contact Hoseasons as I'd booked with them, but can't get thru.