Stayed at par sands on arrival .went to caravan .we were told it was a gold plus but clearly not .it was a standard .no table chairs or even decking .tv cables hanging but no were to go .. there was no proper safety checks Displayed the oven wouldn't cook the small on arrival was awful.yes it had been cleaned to a standard .. went to customer service to ask if this was the right caravan . and they said yes.on the monday24th we checked in.driving in and out off site but on Thursday we couldn't get in .as they blocked reg number .we were told we can't park by caravan as we were classed as a commercial vehicle ..so having a husband classed as disabled he had to walk to caravan . for rest off week . this became a problem for him.(Must say they broke there terms and conditions there.) But looking around the site of a eve I noticed sign written vans .(We not). The shower had no safety mat as shower itself had a very slippery flooring.(My husband did slip in shower) Told front desk got oh dear . the customer service is awful . But the worst bit was we had found out that the caravan we were put in had just been sold back to the site . So no up date was done .it was the case off get money in .I have never been so disgusted in a place .as it was my husbands 64th birthday I thought I would book at par sands and having family living here we thought it be nice . but I was totally wrong . The customer service staff need to be trained in customer service.all very nice as you book in but if you ask any thing it all changes I would not recommend this place to any one . We stayed in D16 outrageous . So disgusted with holiday . thanks for making my husband walk . When in so much pain .. think twice if won't good customer care. For a well kept park it sure is disrespectful ..