Customer services team are so rude and unhelpful. Booked a stay at a park in Mablethorpe via their website, only to arrive and find out the booking didn’t complete, despite receiving initial confirmation. When I rang I was told this can happen sometimes if two people book at the same time and nothing they can do. The patronising woman then said I should have waiting for my arrival pack before travelling for four hours with my children. I asked why someone hadn’t called me, her reply ‘we don’t do that’. I had to pay £200 extra direct to the holiday park and despite emailing Hoeseasons three times, I’ve had no reply. Will never use them againy.