Dreadful to deal with now, if I could give the score of 0 I would. I have always used Hoseasons but I no longer will. In January we booked to stay at a lodge at Caistor Lakes for my birthday on the 19th July, we arrived and checked in, we wasn’t informed about the problem with the lodge and we walked over to it and discovered that one of the main windows to the lodge was smashed. Apart from the fact we’d paid £1,144 and we didn’t want to have to look at an ugly window that was crudely taped up, that we’d be walking around barefoot because of the hot tub, but we also had our dog with us. There was no way we were going to stay at the lodge which could have potentially injured our beloved dog. Eventually Caistor Lakes were less than helpful but eventually they agreed to a full refund. That was on the 19th July, I heard absolutely nothing from hoseasons until I contacted then, which I could only do via email as there is no other way of contacting them, I sent numerous emails which they ignored, I eventually contacted them via the chat app and I was told I’d be receiving a refund. I finally received part of the refund on the 9th of August and the remainder on the 14th of August, they have however deducted the £72 cancellation fee, which I was disgusted about, considering the lodge was unfit for purpose and the cancellation was not my fault. I will never use Hoseasons again.