Shocking customer service. Beware of where you are booking because a lot of parks etc. do not promote the fact that their bookings and admin are handled by Hoseasons. The park we are staying at is good but if you have any questions or require customer service in any way, you are put through to Hoseasons and I cannot explain how poor the staff are. After explaining my issue to a member of staff three times, he still could not grasp it so I asked to speak to someone else. He said he could help so I explained it another couple of times. In frustration I again asked to speak to someone else. After being told that he couldn't and me asking why, quite a few times, he eventually put me through to someone else. The lady I was put through to was equally as useless. I was asking to change to a different lodge and despite it being possible (I had already spoken to the park directly but was told that Hoseasons handled the booking system so the request would need to go through them) I was told that due to 'data protection' and 'ethical' reasons, the change could not be made. Despite asking what she meant by 'data protection' and 'ethical' reasons, I was not given an answer. I don't mind if my request is denied but to be given a load of tosh as an excuse, I cannot abide. Shockingly bad which is a shame as years ago we used to book all of our holidays directly through Hoseasons but not any more. Bear in mind this was a simple request and not anything that was going to 'cost' them money e.g. a refund so I feel sorry for people going through that process, you have no hope!