I have booked previous holidays at Hoseasons and when it all goes well then fine but when you have a problem then Hoseaons Customer Services are not really that good. They took several weeks to reply and ask the customer to be patient when asking when likely to get a reply. This is a valid question and can be perceived as being patronizing to say " be patient". At this point, they have not made me, the customer aware that they are sending your complaint to the holiday park and the latter is giving you a response which is hardly independent. Hoseasons Customer Service then tell you that they only market holidays and are not responsible for any issues ? This sounds like " passing the buck". Surely about getting descriptions accurate and " deluxe" needs defining why because do not want to get to a holiday park and get a " basic " unit i.e Caravan. It is the arrogant and superior attitude to the customer, taking their time, brushing you off and not replying when you want to escalate the complaint. I rate a company by how they act now when I have a complaint.