Our family Xmas at Woodside Bay Lodge retreat (Isle of Wight) was ruined by Hoseasons' arrogance and total lack of responsibility.This could have been so different. The Lodge was great, the location exactly as described and the local staff very helpful - at least so it seemed. We arrived xmas eve for a 4 night stay over xmas. There was no hot water so the 'technician' (and I use the term loosely) appeared at 4pm and fixed the boiler... reminding us that xmas day was the next day so there will be no-one on site. We weren't aware but it was just a temporary fix, and predictably both the hot water and heating failed that night meaning we were left to freeze on xmas day. Nice one mate. I checked the boiler which was overdue for its service... and was losing pressure (and yes, I took pictures)... on boxing day in desperation I googled the boiler and worked out how to get it going again for a few hours at least. As soon as staff reappeared on site we complained but nothing was done about it apart from sending the guy round again to do another temporary fix that lasted a few hours only. Needless to say we raised a complaint with Hoseasons when we got back. The park offered us a 10% refund (£116) not even 1 nights stay, which doesn't come close to making up for the ruined holiday. We booked it through Hoseasons who were very quick to wash their hands of it and didn't take any responsibility for the problem. Will never use again - anyone can have a problem but you should take responsiblity and compensate accordingly. However they place very little value on customer satisfaction.or making sure their rooms/lodgings are fit for purpose. Avoid.