Hoseasons are an absolute joke. Booked a holiday to stay over Christmas at Swainswood Park in Derbyshire. The first night was absolutely freezing, we had a leak in the bedroom all night. The lodge was dirty and smelly I couldn't even sit on the settee it was filthy. The sheets and towels didn't smell clean and the spring's could be felt in the mattress all night. Rang reception next day to complain they came and fixed the leak and said we had to put heating on every 2 hour's. We decided to leave because we were not happy. When I went to reception I was told by a member of staff that no manager was on site and wasn't even offered another lodge or at compensation. I was advised to contact customer services which I did on numerous occasions but they only allow you to deal with them via email which then took 2 week's for them to decide that I wasn't getting a refund. Apparently the Manager saw that we had packed to leave which was a lie. After a few emails I complained to head office who said there was nothing they could do then offered me 10% which I refused as it was an insult. Don't use this company. It ruined my children's Christmas as that was my present to them.