Imagine turning up with your disabled child, one with a life limiting condition and 3 more kids only to be told your disabled lodge has been double booked. Fair enough if it was accommodating another disabled family but it wasn’t. They refused to offer the other family alternative accommodation because that family had something far more important. That’s right people hoseasons gave priority to the family that had a dog! Planning a family holiday with a severely disabled child is no easy task. The prep, the meds, the equipment, the research in to local hospitals, what’s accessible and what isn’t takes months and months of planning. Hoseasons sent this family away with NO alternative accommodation other that something with stairs. When your child can’t sit or walk and weighs 40kg with a chair that weighs half of that lifting is NOT an option. They refused to offer the dog family alternative accommodation because they couldn’t possibly put a dog in a non pet accommodation. But happy enough to put a disabled child in an unsuitable alternative. Mandy and her family had no choice but to repeat the four hour journey home with disappointed kids. So, there we have it. Hoseasons, I’ll be honest. You suck.