I have booked a caravan accommodation including Ferry to Isle of Wight with Hoseasons over the bank holiday weekend. We are 7 with 3 kids and 4 adults. I have clearly told the lady who was booking my accommodation that we live in London and it is not possible to get to Portsmouth before 10am to make a Ferry journey and asked her to book ferry around 11am and after and she said yes. Then I have been given the ferry slot for 1 car 7am in the morning on Good Friday and another car 9pm in the evening. Return journy 7am on ester monday and 10:30pm in the night for the 2nd car. When I've called the after booking service and on phone with 3 different people for nearly 2hr 45min. they say that's the only available slot and it is up to me to check and revert. Then I have asked them to put me to the manager after lot of drama, the guy called Daniel Wiseman apparently he is from Customer relations team called me, while we were discussing the issue the call got disconnected and he never bother to call me back, when I called him he said he is wrapping up the call and thought that I hung up the call!!. Daniel don't even know how to talk to customers. I felt Hoseasons don't care the customer after you book holiday with them means they made their money and don't bother about the customers. I felt I booked the holiday with Hoseasons and I just need to live with the consequences. They never bother to help and never bothered to empathise the customer with 3 kids. I will nevel book the holiday with them again. I don't understand, when they can't give the best possible customer experience why did they even get in to the business. If money making is the only the motive of them then they can do so many things with out troubling people.