Been booking with Hoseasons for years online and always take cancellation insurance. However, this never appears on our confirmation but never thought anything of it until now. I was enquiring about how much money we would receive back on this booking if we had to cancel as a close family member is dying and we may not be able to go. I was then told we had not taken cancellation insurance!!! I clearly had but unfortunately cannot prove this as it never appeared on my confirmation, as all the times before. My dad had this with them before with it not appearing on his confirmation but was on the ball and phoned them for confirmation in writing. Will not be booking through them again. Very dishonest company!!