This company is rotten to the core. I visited the website to book a pet-friendly cottage in the Lake District. I applied the filter to show only pet-allowed properties. I found a lovely lodge and duly booked. When confirmation arrived, it made no mention of my dog, so I thought I best call them to check. According to the agent, the website will show you non-pet properties when pet-friendly isn't available. I have to say, the customer service agent was as lovely as she could be, and offered to call the property to see if they would allow my dog. They have agreed, but at the extra cost of £170 (the cost of deep cleaning apparently). Reading through the other reviews, how can they still be in business?!