Worst company to deal with ever. Booked a cottage it said on the website a £250 security deposit. After the booking had come through the cottage owner wanted £250 two weeks in advance of the stay by BACS and will return 1 week after the stay providing all is in good order. This means there’s no financial security as it’s a separate transaction to hoseasons. In essence I’m given a complete stranger £250 of my money. If the owner wanted to she could keep it and I wouldn’t have a leg to stand on. Hoseasons don’t see a problem with this, and when asked if they would give a complete stranger £250 they refuse to answer. I wonder why? They also say that it states on their website that there is a £250 security deposit, to which I agreed, however what it doesn’t state is that this is done through BACS with no contract in place. They’re response well, you will get it back, my response how do you know? It could be a total scam and you as my agent aren’t protecting me. The agent didn’t answer that pure silence on the phone line. They’re customer service skills are shocking and they only care about taking your money.