We booked the Heron Lake Retreat with this company. Upon arrival we was told the log cabin was not ready and it was being cleaned but when we eventually got into the cabin it was dirty and very tired furniture nothing like the pictures that are on the hoseasons webpage there was dog wee on the wall it was disgusting we felt assured by booking as they told us we was covered with ABTA but this means nothing they do not want to know that we had to move three times in a 5 days day and came home early after 3 days awe had enough of the cabin smelling of dog and being dirty and the door fell off the grill !! We was left not knowing where we was being moved to what was happening with the grill and the door not working which is an health and safety issue do not be fooled and book cabins through all hoseasons as they don't want to know as well as heron lake Retreat they do not want to know they take your money and forget about you. you leave a message for managers to ring you back to been told that they would on speaking to customer service and they never ring you back please book with someone else as you're wasting your money and your time booking with this company I do not know how they get away with advertising that they are part of the ABTA. I asked to speak to a manager numerous times to be told there was no manager in the office to talk to me then eventually after being on the phone over 2-hours been told that there was nothing they could do they eventually said a manager would phone me back and after 4-months I am still waiting for that manages call.