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Peter Stafford
Over the last 10 years I've had quite a… Over the last 10 years I've had quite a few short breaks with hoseasons, many at bargain prices and many at what could be described as over the top prices depending on the time of the year I'm a disabled pensioner and so search for bargains whenever possible, a month ago I received an email off hoseasons telling me to check out the bargains they had on offer , within minutes of seaching my favourite area ie the English lakes I spotted a week in Windermere for £79 , this isn't unusual with hoseasons and they often have holidays at that price even in the lakes, depending at what time of the year, in fact their prices fluctuate so much a caravan or lodge can vary from £79 to well over a £1000 for the same accommodation. . I searched for this holiday and found it to be in December 2020, so quickly put down my £25 deposit, ( it was over a week before I noticed it was actually Christmas week 2020) confirming to my family that I'd picked us up a real bargain for next year I checked on the booking reference which showed everything to be in order and that I could pay off the balance in one payment or over 12 months. It was over a week before I noticed a missed call on my phone asking me to phone hoseasons, knowing this would be an hour long job just getting through the system I decided to decline the offer knowing if it was important they would phone back, it was over a fortnight before I got another call, I returned this call and as expected was kept hanging on the line for wey over half an hour, to be told they could not honour my holiday as it had been a mistake, by thus time I'd fully payed off the balance of the holiday which hoseasons had accepted and sent me out the recipts and directions to the holiday park...I hasten to add that I've picked up bargains like this before with hoseasons and have never had a problem as they have honoured the price shown, alas this time they are refusing to honour and using some feeble excuse that it was a mistake by a member of their staff when practising pricing, what a load of rubbish, I have screen shots throughout the whole process from photos of the caravan and site showing the price to the recipts and confirmations sent a month after the original booking...during this whole period I feel as though I've been talked to and received emails off robots,I've asked to speak to managers and have my booking explained in writing to no avail. ..My main argument over this holiday is that it's OK for hoseasons to price an holiday 1000% higher due to it being school holiday, but when they put up an holiday that they SAY ????was a staff eror that they can withdraw that holiday at will....One extremely annoyed customer.
5 years ago
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Hoseasons has a 2.0 average rating from 807 reviews

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