contacted hoseasons after recently staying in one of there parks. The wildside park was a 4 * park and when we arrived the accomodation was shocking. The settee was covered in blankets to cover up the rips and tears all over the cushions. I was nearly electricuted in the shower when the shower head didnt fit correctly and shot water all over the bathroom including the ceiling and the lights. There was no lighting outside next to the hottub and i ended up falling and have big bruises all over. The bins were still full from the previous guests. The window didnt lock in the kitchen. We reported all this to hoseasons as they are representatives of the park and was informed by them that the park stated we had left the lodge in a "disgusting manner" so they could not get involved in this matter. The park are disgusting for lying. The lodge was not left in a disgusting state at all. The dishwasher needed emptying and the pots on the drainer needed putting away. The towels had all been put in the bath. I apologise we didnt strip the beds All i wanted was an apology and to inform hoseasons what they represent. Shocked by hoseasons response. We did have a good holiday but thats because we wasnt paying all that money to let the accomodation ruin it for us. We reported this to the onsite staff and were fobbed off and told the furniture was the responsibility of the owner and they had no control over over it. But they continued to rent it out as 4*. We was told over and over how short staffed they were and while i appreciate that i still paid a lot of money for the holiday and the staff shortages were reflected in our booking price. The overflowing bins from previous guests not being emptied and the stagnant water smelling in the dishwasher when we arrived were disgusting.