I have used hoseasons for over 10yrs. When we eventually needed help they were useless! We booked a forest lodge in Nottingham advertised as a lodge in a forest. These lodges are not cheap getaways for us are a real treat. We arrived in the dark and woke realising we had been put in a lodge not in the forest but overlooking the reception lodge with little privacy, a pathway running right in front of our lodge and a clearing rather than forest. We politely asked the forest centre if they could move us as we were very disappointed, they told us to contact our agent hoseasons, we did this, they just tried to pass us back to the lodge centre with a clear message that they could (would) not do anything to make our stay what it should have. We spent for days in a lodge with very little privacy feeling very let down by both companies.