An asbolute disgrace. Took our booking on Friday 20th to check in Monday 23rd for 7 nights. We are locals needing accommodation due to my Mum being high risk for the virus and our house gutted for a renovation. Our booking was then cancelled unbeknownst to us. We received no communication from Hoseasons informing us our booking had been cancelled. Only found out when my wife saw the park name on a list of parks that were closed and then rang the park. The park told us we would be contacted by Hoseasons for a refund and to find alternative accommodation. No phone call from Hoseasons materialised, but my wife finally got through to customer services to be told no refunds and they couldn't tell us when we were going to be told our booking was cancelled essentially leaving us homeless. Will never use them again.