Terrible terrible customer service. They cancel the holiday and then offer to move it but it could cost more than the initial holiday. Cannot just re book whenever as my wife is a key worker and has to book outside of term time etc. so its looks likely we are going to lose the money and this is money that my wife's father left after he lost his fight with cancer last year to take our kids away as a gift from him. My wife is in bits over this so thank you hoseasons for being a considerate, kind and understanding company (just in case Harry you don't get it this is sarcastic).