I was due to go away for a weekend in family group booking in 1 lodge. I had to do the checking on the run up and no communication from hoeseasons, until they cancelled the booking via email. I had a call from the park directly to appologise and informed I would hear from hoeseasons which I have not! Until I managed to speak with someone this afternoon after being on hold for a very lengthy time, on several calls to them. I have asked them to contact me back and I wanted to be copied into emails however also not done. I am also requesting a large amount of money to be returned and to be divided able to give back to others. Under the current climate of restrictions in the uk and how this has affected everyone hoeseasons as a company are not showing any remorse in there action to hold customers hard earned money in a time when this is needed in customers account and not a holding account. I would be interested in what trading standards would suggest to the customers?