COVID-19 We had a week booked from 30th March, we only booked a couple of month ago so didn’t take out the insurance as we were 100% going as it was for my 40th birthday - BIG MISTAKE!! The park closed due to the COVId-19 so understandably our booking was cancelled. I called up to see about getting a refund as I was unable to book again within the 12 month period they were offering to change the date within. The only weeks I previously had spare were One in June And one in July but as I am an NHS worker I have had to cancel that leave and I am unsure when I will be able to take it as nobody knows when all of this will be over. And because I have 3 children I am limited to term time only. I explained all of this to the advisor and also explained that my partner is self employed and now out of work so we could really do with the refund to help us with bills etc, the answer was NO and as I was unable to book again within 12 months I would lose the money completely. This company don’t care about their customers or what people are going through right now. They are just wanting keep their pockets lines!! I am sorry but THEY closed the park and cancelled the booking so we should be offered a full refund! If this company does not refund its customers that can’t change their dates then they are going to have no customers left!! I would also like to add that when booking this log cabin I also looked at the second week in July which was around £749 for Mon-Fri depending on the log cabin, before the park got completely closed down I looked at other dates as they were offering the chance to change, I was absolutely gobsmacked to see they had bumped that price up to £1700 for that second week in July as they knew people would be wanting to change their dates but would have to foot the difference!! This is absolutely disgusting behaviour given what is going on right now especially with the amount of people that are out our work. And I am sorry but £1700 for 4 nights in a log cabin with minimal outdoor/indoor activities facilities is daylight robbery! You wouldn’t even pay that for the top lodge at Centre Parcs Which has a pool, multiple indoor and outdoor activities, lots of restaurants and even a SPA! I think that it is absolutely disgusting that this company are refusing refunds and I will be making sure I let everyone know about this and to boycott that place. Very disappointed.