Absolutely disgusting customer service. Holiday cancelled at the last minute due to COVID19 - we understand that's neither parties fault. However, it's now 2 weeks later, still no contact and I've tried for the last week to get through, emailed etc - nothing. I looked at alternative dates within the next year and the prices gave rocketed and I certainly now can't afford those prices. I'm a single parent and took on a saturday job so that that I could treat my children to this holiday and as I'm a TA in a school I'm tied to school holiday times. It seems from reading the replies on here that we don't have any chance of getting a refund - I'm devastated.