Echoing the many disgruntled customers who are been subjected to Hoseasons' poor approach to customer service. Being refused a refund, told account will be credited and that I'll have 12 months to book another trip, of which is simply not possible for me. Imagine Covid19 hasn't happened - I wonder what their position would have been if I were to call them and say: 'I am cancelling my trip that's due to take place in one week but you can't keep my money, instead I demand to be allowed to book another one at another date in the next 12 months". Clearly they would say no and quite rightly so. Offer refunds like the many other leading holiday operators, of which I will be using from hereon.