Was due to travel today but no one from the company got in touch in the 7 days before, as they stated they would do. After waiting approx 1hr 15 mins to speak to someone on Saturday, I was offered a rescheduled date or a credit note valid for 12 months. After 12 months, I was told I would lose the money.🤬🤬 Even when I explained that wife was NHS nurse and not in a position to book leave (due to current circs) and that next years leave would not be authorized until later in the year, this made no difference. Supposed to have a callback from supervisor - I'll be surprised if that happens. They are very clearly breaking ABTA's code of conduct. I have checked and downloaded the documents. Section 3B(ii) states If the operator cancels, they offer an alternative OR A FULL REFUND. They cannot delay the refund or offer anything else in lieu, such a credit note.