We had a holiday booked to travel in July and had only paid min deposit, despite calling, emailing and cancelling our booking well within the correct cancellation period, no reply!!. So for anyone affected please note the payment is set up to auto deduct from your bank or credit card!!. We contacted the bank and requested a stop payment and cancelled our debit card and requested a new card, this means if they try to take the payment they wont be able to!!. Also Regulation 55 of the payment services regulations 2009, Parts 3&4. States any card provider/bank that fails to obey customer instructions to stop any payment must refund any payments that occur after the request to cancel is made!. CAll Your bank and follow up in email stating this law and your instruction