Should have spent the last weekend on a break with my whole family for my 50th birthday, cancelled due to Coronavirus, and the fact both me and my mam shielding first 12 weeks with serious underlying issues that put us at risk which could potentially be another 18 months u til a vaccine is found, no refund no communication, disgraceful behaviour, don’t contact you back after hours waiting on the phone, don’t email you back, don’t message back, appreciate the fact they are busy but the amount people waiting responses who actually are Hoseasons talking to because it’s not customers !!! Taking advantage of people’s situations loosing jobs, shielding, and the time effort it took my family to all get together at one tome to celebrate my 50th birthday and unable to rearrange, asked for refunded to be told loose 200 pound cancellation fee !! You cancelled it, you can’t accommodate our needs, we are shielding, to protect our lives, I have written to Martin Lewis and CMA who are willing to take these matters to court to get people their refunds,