I have tried several times today to try both the number and email given to discuss a cash refund by booking is next week and I decline the vouchers offered, as this does not suit the group booking we had intended to go as to celebrate my 40th. I followed the instructions given on their website. Instead the email redirects to an error message (attached) I think this is a scam, shortly after I received a No reply response’ Which stated they have provided me vouchers for the full value of my booking, valid until December 2020. I feel this is a tactic the company are using to divert from genuine cash refunds, instead forcing the vouchers for a much shorter valid date than given in their website (it states 12 months). Fraudsters. I understand that they have done this too most of the customers and hope they will be one of the companies to be investigated and fined for this abysmal service. Worst of all this is how they deal with having to cancel Bookings because of Covid-19. Abysmal conduct will never use again.