I finally got my refund ( Though Small Claims Court as a last resort at a cost of £105.00 which Hoseasons kindly reimbursed me today) but remain mystified as to how they can maintain a 2.53 Star Rating. Have noticed several ‘dodgy’ (contrived) reports giving 5 star ratings . I have reported this to the ASA (Advertising Standards Agency) as the true figures on their website can be obtained by clicking the blue writing on the LHS of their website, and they are for the last 12 months. Needless to say the true figures are shielded by the hype rating (Trustpilot) and are the exact opposite to what Hoseasons want their customers to think! More people need to contact the ASA to put a stop to these misleading claims! Lets get real and tell it how it really is, enough of this marketing spin. If it looks like "doo doo", then it most probably is!