My holiday has been cancelled for the 2nd time and I’m currently still waiting for someone to call me about my refund, IF they actually let me have one this time. I used to think Hoseasons was a good company but I would never book with them again, the way they’ve handled the COVID-19 situation and treated their customers is appalling. I’ve been booking holidays with them for almost 5 years now and I will not be using them again after this. I understand all companies have been struggling, but to outright refuse refunds to customers and force them to rebook or lose money during this horrible pandemic is disgusting, everybody as a whole is struggling to survive, especially those of us that have been furloughed. I was a very loyal customer to them for years until now.