5 emails and 17 attempts of calling over around 6 weeks - no response. Eventually replied after date of holiday booking but said we would not be able to have a refund but only a voucher which we had to decline due to pregnancy. Same pattern currently recorded for a second short break we had booked this weekend - no reply to emails or messages via facebook as suggested - it has been another 3 weeks. Really sad that a business has responded like this. I worked in travel for 5 years and have used Hoseasons a number of times, sadly now I would neither recommend them to customers or book with anyone associated with them. An absolute nightmare - echoed by a fellow travel consultant who has been trying to help his customers and said Hoseasons have been the worse of all companies regarding refunds.