Had a holiday cancelled in May due to corona virus, on website said book same holiday same time next year and would price match, what did they do, took an extra £130 off my credit card straight away. Trying to get it back for weeks, requested a call back, got a call back as they thought I wanted to rebook, spoke to customer service, who agreed to refund the extra money they took, was told it would be in my account within 5 days, what’s happened nothing, this was almost 3 weeks ago, still haven’t got any money refunded, asked for a call back, quoted refund, no call back. Tried emailing, phoning, impossible they don’t answer emails and you can’t get through on the phone.Best bit is they have taken the money off my online booking, but they have not paid it into my account. I WILL NEVER BOOK WITH THIS COMPANY AGAIN.