The WORST customer service ever. DO NOT BOOK FULL STOP. We have used hoseseasons and like alot of people spent thousands with them. We booked a luxury lodge in Penvale Lakes Lodges starting 10th July, we were informed two days ago that it had been cancelled, we then booked the same lodge for the following week, and had to pay an additional £234, we spoke to the general manager a wonderful guy at the penvale lakes lodges who completely understood and said he would honour the original price, he sent us an email confirming this, but have been on the phone for the past 4 days night and day, sent emails after emails no one bothers to respond. Wil never ever book again, im noe relying 100% on the general manager to try and get my refund back. They don't realise the impact this has one a families budget/income. Its disgusting how they can get away with it!, each and every legitimate review is 1 STAR and thats because we have to give them something or we cannot comment.