I had a lodge booked for October 2020, unfortunately my friends wedding was postponed due to COVID to the dates we should have been away on holiday, which meant I wouldn’t be able to go. I called hoseasons to try and move the booking to an available date in another holiday park, I had to call several times in a row to get through to call waiting (as I was getting a busy tone before) and was on hold for just over 2 hours. When I got through I spoke to James who had everything moved over for no fees within a few minutes, very happy we were able to move our booking and delighted that they have changed the payment policy due to COVID meaning our balance is only due 3 weeks before instead of 10. For all the people complaining of the waiting time being too long... they are dealing with millions of people trying to call and change their booking due to unprecedented circumstances this year. Stop being ridiculous. This will be our 6th holiday with them and no complaints.