Just looking down the list of reviews and one stands out, it's from someone called Lea. Given 5 stars??? i think that Lea must work for Hoseasons or one of the other company's in the Awaze group. I would strongly recommend that you should never use this or any of the other company's in this group. The next question is, how did you communicate with the company? That's a joke emails NO ANSWER!!! telephone 22 phone calls over 3 weeks NOT ONE ANSWERED PUT ON HOLD TWICE GAVE UP AFTER 1 HOUR. Next question how quick did the company reply? under an hour 2-3 3-6 or 6- 12 hours, i'm sorry i think should have been WEEKS NOT HOURS. There was one more choice ( over an hour) that should have been NEVER!!!!!!