I am at the end of my tether with this company. our holiday was due to be at the end of March - the first week of lockdown! at the time they were not offering ANY refunds and we were talked into moving it to next year which will then cost us an additional 120 pounds for the privilege of not losing our money. Ever since they have amended their refund policy i have been trying to get through to them. I have sent numerous DM on FB, numerous emails, numerous comments on social media, and have spent hours and hours (12+) trying to get through on the phone. on one such occasion i finally got into a queue - queued for 1 hour 38 minutes and finally got through to a living being - for them to hang up on me!!! since then i have not managed to get through to anyone actually alive. most recently after 100+ attempts to even get through to their queuing system - the second i choose the correct query cue - the system hangs up on me! I have exhausted all ways to contact them. I appreciate we are in unprecidented times but we are talking months and months of attempting to get through with absolutely no attempt from the company to contact me back. this is having a serious adverse effect on my mental health, not to mention the hours and hours of my life that i will never get back - just to try to get the money returned that is rightfully mine. Its making me ill. We have had so many successful trips with hoseasons in the past - i would call us loyal customers - but not anymore.