First time I have booked with Hoseasons - and it will be the last unfortunately! Booked a midweek break on 5th July to start on 13th July. Received a few confirmation emails and directions, but no key collection details. Queried via dm on Twitter. Eventually directed to use the local contact number for the site. When in contact with the site owner on 10th July, I was then informed that the lodge I booked was no longer available for holiday rental! I should never have been able to book in the first place. So I had paid £689 for a holiday that didn’t exist! Cue a weekend of stress trying to speak to someone at the Hoseasons call centre. After hours on hold (when I eventually got through), I spoke to ‘Steve‘ who, to be fair, was pleasant and helpful. I got my refund after a few days. I appear to be one of the fortunate ones in this respect, although in this non-Covid related case, Hoseasons did not have a leg to stand on and if they delayed the refund I would have taken legal action. This experience has taught me to not trust what Hoseasons are offering as available on their website, and to be very concerned as to how the management are presently running this company. For them to sit back and allow customers to be treated in such a terrible manner regarding double booked holidays, mis-sold holidays, delayed refunds, unauthorised deduction of balances, last minute cancellations, and the extreme difficulty in being able to actually talk to someone on the phone is nothing short of a disgrace. I do feel sorry somewhat for the call centre staff who I can only presume are getting little to no support from their employers, and are no doubt bearing the brunt of everyone’s frustration. Businesses are rightly being judged as to how they have been behaving and dealing with the challenges this year. I cannot see how Hoseasons are going to recover from the way their parent company and management have made a complete mess of everything and how these people have successfully destroyed decades of a decent reputation.