We have been scammed! Booked a caravan with hot tub with Hoseasons in Hemsby for July at a reasonable price during lockdown as my wife works for NHS and needed the break. Tried to pay for the balance with no success at all despite regularly trying, but they would not answer the phone and online system would not take the balance. We then contacted the caravan site direct to try and pay there, only to discover that Hoseasons had in fact cancelled our booking and sold it to someone else on 7th July ( 2 weeks before we were due to go) and no doubt at a much higher post lockdown price. When we finally got hold of someone at Hoseasons after literally hours & hours of waiting on the phone, they told us that they had cancelled the booking due to non payment and that we were not entitled to our deposit back, even though we had not cancelled the booking ourselves we had had no prior notification of the cancellation from them at all. We of course explained that we could not get hold of them to pay the balance, but they were not interested , and they then tried to sell us a more expensive package with our deposit money. We finally got the deposit back after a lot of discussion and tears, but they really didn't give a toss about us or our predicament.