This company are happy to rip off customers and are profiting from this Covid 19 pandemic . I booked a holiday back last year and due to me be in the valuable category I have tried to cancel as concerned to travel anywhere . I have been constantly ignore . we paid extra at time of booking for holiday insurance but this do not make a difference . I have sent them e-mails plus a letter to their head office . Constantly called them but cannot get through .I am reporting them to ABTA and also contacted the BBC Rip of Britain to publicise them as the Rip off company they are . DO NOT BOOK