if you cannot get a refund through normal channels, I have successfully got mine through the small claims court and charged them for four hours of my administration time at £75.00 per hour, £200 for my inconvenience and the Small Claims Court will charge them interest on a daily basis. Anything they agree to get in writing by registered mail( it cost them £6.70 to send mine after they failed to pay the due amount awarded by the court in the first place. I opened up another case with SCC and they got back to me so fast it was like someone had stuck an explosive charge up their backsides. They claim they did not admit liability, yet their customer services manager admitted everything in a statement of truth and failed to do as promised. This is contempt of court. They are a bunch of nutters who think that the rest of us are as stupid as they are. Do not accept vouchers, you have a right to a full refund. I suggest if you still have problems then report them to the CMA (Competitions and Marketing Authority) The more of you that do this the merrier! Do not give into these bullies, they are out of order and they know it! As a result they are under surveillance by the CMA for the foreseeable future! Best of luck to those of you who are still trying to get back what is rightfully yours, you all deserve far better treatment than Ho Seasons who are a truly despicable company!