On 28 JUN 2020 i book a boating holiday with HOSEASONS for Richardson boat yard costing Invoice Total £ 1472.00 -for 6 people- from 8th 15th July- i paid a deposit and YOU took out the balance of £ 1222.00YOU THEY CONFIRMED MY BOOKING BY EMAIL- SO I WOULD HAVE TURNED UP ON THE DAY AND TIME YOU SAID for the holiday ......... on 18/07/20 - i had some questions about the booking and made 24 separate calls to yours selves over a 48 hours a total of 9 hours wait time , the phone was put down on 4 occasion by your operator who picked up the call then cut me off . In desperation as they did not pick up on the 20th july i called Richardson boatyard to ask them the questions they said i dont have a booking and that they told HOSEASONS in a EMAIL months ago that the boat (they had booked for me) had been taken out of service months before and others customers had the same issue , they said that HOSEASONS are incompetent I then made 70 calls to the 0345 498 6594 number over a 8 hour period , eventually the phone was picked up . I explained what Richardsons had said to which she said that it was booked at the she would ring them. She then rang me back and said that there was no booking and that there was a mistake by HOSEASONS who FAILED to look at EMAILS and update system. I then informed her that i would have turned up on the day to find there was NO BOOKING AS THEY FAILED to update systems and FAILED to CONTACT me . the rep did her best find other boats but it appeared that although these were shown free on THEIR systems when she contacted the boat yards they were already book- INCOMPETENT I then spoke with the rep again we came to an agreement that as They were at FAULT and to find a compromise they identified that there was a boat free from the 8th to 11th July at Barnes Brinkcraft boat yard ( boat name Phantom) for 6 PEOPLE . I then i explained that i need accommodation from the 11th to 15th as THEY had FAILED in their contractual obligation to me. She then sorted out a Silver plus chalet at Broadlands sands for 4 PEOPLE (2 people short). They sent sent me a confirmation email on Tuesday 21st July - timed 18:33- subject BOOKED - " Both bookings are sorted confirmations on way" . That same day I received a confirmation email subject Barnes Brinkcraft Booking confirmation with attachments that i filled out and returned and deposited money in their account. Having already identified that HOSEASONS are INCOMPETENT i decided that i should ring both Barnes Brinkcraft to confirm . Barnes Brinkcraft confirmed the booking On 29th July i contacted Barnes Brinkcraft to confirm a BACS transfer and was informed by them that HOSEASON canceled my booking on the 23 July as it was DOUBLE BOOK by two others . I said that this can be correct as they Barnes Brinkcraft had sent me an email confirming it- They said it was nothing to do with them it was HOSEASONS who are INCOMPETENT. i pointed out that they are equally INCOMPETENT as they had failed to inform me that YOU had cancelled and that they had taken money from me under false presence. On 29th July after a nearly four hour wait HOSEASONS answered the phone 0345 498 6594 and I spoke with a representative who appeared to know nothing about the Barnes Brinkcraft boat being cancelled. She then contacted them and said yes its cancelled you can have your money back. What? we would have turned up for a second time at a boat yard they had double booked THEY ARE INCOMPETENT DO NOT USE AVOID AT ALL COST