We booked with Hoseasons along with another family but have just had our booking cancelled at 24 hours notice (the other family's booking is still ok). After four hours of phone calls we finally got through and were told there was nothing they could do and no alternate accommodation was available - the other family will just have to go alone without us! We told them this wasn't acceptable but they told us they are just a middle man and not a travel agent or tour company. They just advertise accommodation on behalf of individuals, groups or holiday parks under the 'Hoseasons' brand and take a booking fee. It's in their terms and conditions that the actual owners can cancel the contract at anytime without recourse or compensation. You would have thought that if the owner had accepted the booking they couldn't cancel it on a whim - but no, Hoseasons couldn't give a monkeys about the customer - they actively discriminate against them by means of cancellation charges. They basically stuck two fingers up and said jog on. There is a reason they are ranked 37 out of 37 on Trustpilot for Vacation Rentals - you've been warned, avoid unless you want your dreams broken and your kids in floods of tears!