If you are looking at this review you are probably deciding on whether you should book your holiday with Hoseasons. We booked our holiday on the 11th July 2020 to spend a week at Finlake commencing the 10th August 2020 at the cost of £1375. The deposit was payable immediately with the balance being paid on the 20th July 2020. And then, out of the blue, on the 6th August 2020, we received an e-mail from Hoseasons which stated. “We are contacting you on behalf of the owner’s of Finlake Holiday Resort who have informed us that the accommodation you booked is no longer available for your chosen dates. Unfortunately this means that your holiday will not be able to go ahead and has been cancelled.You do not need to do anything; we are refunding you the amount you have paid on your booking to the card(s), and in the same number of instalments, that you paid with. This will be with you in 3-5 days.“ We appreciate that this is extremely frustrating and thank you for your understanding.“ This is not even true as it was Hoseasons fault for taking multiple bookings for the same lodge. And that was that. No phone call, no attempt to try and find us another holiday. Nothing at all. You cannot even speak to Customer Services at Hoseasons at present as an automated message plays and then the call is terminated. This should answer your question as to whether you should book with Hoseasons! How would you feel if your holiday was ripped away from you four days before you travel, or worse still as some others have, arrive at your holiday site to be told your holiday has been cancelled and then been turned away. How can anyone have confidence to book with Hoseasons again? Please do yourself a big favour and find a competent booking agent who won’t let you down days before your holiday was due to begin. P.S. To make matters worse, we will not even receive our refund before our holiday was due to commence so even if we were fortunate enough to find an alternative we have no money to pay for it.