Have recently spent a week at Finlake booked through Hoseasons. To cut a long story short the lodge was dirty and a little delapidated. The washing machine didn't work and as we had a baby with us this was not good news. I complained to Hoseasons via resolver. I had a call from Finlake explaining that the owner is responsible for the lodge and they would make sure we had perfect accommodation if we ever holidayed with them again. No reply from Hoseasons. Then I got an email asking me if the case was resolved. I rang Hoseasons to say I wanted a reply from them as they were the booking agents and I feel compensation is due. After waiting in a phone queue I spoke to an extremely rude agent , the tone patronising and sarcastic. She reprimanded me for ringng Hoseasons, said she wasn't qualified to deal with my case and hung up on me when I asked to speak to someone who was. And so I have been forced to escalate the case. We've already had one holiday postponed until next year, pre having an option to get a refund. A compromise as the child will be older and we will be allowed one fewer adult. Now I'm worried about that booking too . We've booked with Hoseasons for decades. Very disappointed!!!!