Booked an Easter break which was cancelled due to Covid.Re booked with the E voucher.Arrived at our holiday park on Friday 4th September and was told we weren't booked in.There were four adults which included my 80 year old mother.The rep was really unhelpful and said it was our fault the payment had not gone through.She even said could she speak to someone else as I did not understand her.I told her we were 4 hrs from home and she said we would have to find our own accomadation.she didnt look for any other parks.It was 5 on a Friday and she wanted to get home.Have booked for 10 years but wont be booking again.