I am absolutely DISGUSTED with the service I have received from your company via Cottages.com. Because of the illness of one of the party we were unable to undertake the booking we had made. Rather that lose the deposit paid I have tried on MULTIPLE occasions, over several weeks, to contact someone by phone and email in an effort to reschedule the date. I appreciate that you may have a high volume of calls but it is unacceptable to be expected to wait for more that 30+ minutes , minimum, to speak to an operator and incredibly frustrating that there has been NO response to any emails. I have now just recieved an automated phone call because I didn't respond to your email saying payment was due within 24 hours the booking has been cancelled and therefore the deposit will no doubt be forfeited. I wish I'd been able to respond!! !!! Once again I was unable to get through on the phone within the 24 hrs and no one responded to email resulting in no holiday and loss of money. Our party are incredibly disappointed at this situation and the person who is unwell is left feeling guilty. I would be very grateful, but somewhat surprised, if I received some sort of response to this post.