In August I had to cancel a trip to Scotland in October due to Covid. I understand how these companies are struggling so accepted a voucher for £220 which was the amount paid at the time. So using the voucher I booked something else with them a lot closer to home and paid an extra £225 at the start of October to fulfill the full balance. It is now against the law for me to take that holiday. They offered a refund or voucher, I was going to accept the voucher but seen it had to be used by Dec 31, I thought this was unfair so requested a refund. They have only refunded me the £225 I paid in October and not the full £445 so have effectively stolen the initial £220 off me. Can't get through to anyone anywhere to discuss, although I know what the answer will be when I do! Used them several times before without hitch, but they say the measure of the company is how they deal when things go wrong. Using that method, stay well away from these thieves!