I was overcharged and contact them four times through their message center. All four agents replied but didn't answer my questions directly. They avoided to tell the customer the truth about the transaction and tried to cover up their mistakes. I was furious the last time I used the online chat with Agent Macey. 1) She said my products was in the exclusion list, then she sent a link. But the brand was not on that list. 2) She said I needed to address the overcharge problem on the day I purchase the products, not now. I asked her to show me this policy. She shut down the chat window without solving the problem! So rude and dishonest! 3) Then I tried another Agent Hollie, I guess as I showed her my order number, she used the automatic message, something like I'm still in line waiting. if I didn't response, she'll close the window. I replied back every time I saw it. But she didn't reply and close the window as well. Warning: Never buy anything from it. There are better websites out there.