Have recently returned from Denia, Spain - Villa Buena Vida (booked via Airbnb) When I booked the villa the check in time stated was 2pm - 4pm. I booked transport from Valencia based on this time. A week or so before we arrived we were sent travel documents which changed the check in to 4pm - 7pm. Then due to delays with the villa being cleaned we did not gain access to almost 6pm. A whole afternoon was wasted. When we finally gained access a number of rooms stank of smoke. The dishwasher door did not close properly and water leaked onto the kitchen floor. We could not use it. This was reported on Sunday but not fixed until the following Thursday afternoon. The blind in the upstairs main bedroom could not be raised meaning we could not use the balcony. This was reported on Sunday but not fixed until the following Thursday afternoon. The door on the upstairs shower was broken and unsafe to use. This was reported on Sunday but not fixed until the following Thursday afternoon. If I had known we would not have access to the villa until 6pm, have no dishwasher, shower or balcony until the last day I would not have booked the villa. When I requested compensation, Interhome said they would investigate. Actually what they did was play the Airbnb system, so that the 72 hour period in which to complain to Airbnb was exhausted. Now they just ignore my emails. Terrible way to treat a customer with a legitimate complaint.