I wanted to upgrade my X100F to the X100V, so I traded it in, and applied for financing the rest. That was approved on 3rd March. The X100V appeared as awaiting stock on their website. I asked them when they will receive them and they told me "soon". I waited 10 days and contacted their customer service, no reply. Waited another week and contacted them again, no reply. I tried to call, no answer. I finally was able to speak to them via their website chat app. They told me one week or two. After two weeks, I opened their chat and asked again, same: one or two weeks. And the same again, two more weeks, same answer. Last week I received a message from the courier that the parcel from Jessops would be delivered the next day, no message from Jessops though. Next day I received an email from the finance company that as Jessops had fulfilled my order, the monthly instalments will start. When I received the parcel, surprise! it wasn't the camera, but the weather seal kit I ordered together. I contacted them again, only to have them tell me that they don't know, it could be 2 or 3 weeks, but not for sure, to send the camera. So, they stupidly sent me a kit that costs £50, they haven't sent the main item of the order, the camera. And they say they are so sorry that they can't do anything about the financing payments starting. Really??? So, why the f have they sent me that stupid kit that I can't use because they haven't sent me the camera? So, more than two months now, and I still haven't received it, and they can't tell for sure when they will send it. And I have to start paying for an order that hasn't been fulfilled. They don't reply to emails, and they don't answer the phone. The only way is via their website chat. This is the second camera I bought from them, but it will also be the last one. Never again.