Stay Far Away - 2 Weeks - No Lense. I'm Hezron. I run a successful video production business - HezyTek Production (check it out on Google) I've been on a front-page BBC documentary and work with amazing clients globally. I'm taking the risk by using my name to speak out about how dreadful this company is. I've ordered things online for the last 15 years and let me tell you: I have never had such a bad experience in my entire life. Jessops lie to you every chance they get. Jessops tell you their products is in stock when it's not. Jessops speak vaguely to avoid the truth, Jessops do not care about you or your money. Even though I've always known Jessops to be a good brand... from the shops and the fact that mastermind Peter Jones owns it, I've never actually bought from there before. I usually order on Wex Photo, Park Cameras, Clifton Cameras or Amazon. I'm so glad I didn't. I decided to buy a 24MM sigma lense from Jessops because why not? What could possibly go wrong..... EVERYTHING. The first red flag was finding out only after I had purchased that delivery would be in 3-5 days - however not guaranteed. In 2021, in a world where next-day delivery is the rule and no longer a luxury, I instantly had a dirty feeling about the hell I was about to go through. But I said oh well, we are in a pandemic, it's Jessops - owned by Peter Jones... i'll just wait. So I parked my gut feeling to the side and plowed on. I WAS A FOOL. I should have trusted my gut feeling from the first instance. the following Monday was 5 days later, nothing turned up. I called customer services, they promised me my product was in stock in the warehouse, it would be shipped tomorrow for Wednesday delivery. Wednesday - no delivery. I'll called Customer Service, they assured me an error went wrong and it was now 'expected' to delivery on Friday. Do you see how they purposely use vague language to decieve you. They're tricksters. Friday - no delivery. This time they apologized and informed me my 'issue' was going to top level management. 'top level management' assured me that may lense 'may' arrive 'sometime next week'. Jessops make you feel as if you're bad for even asking where your product is. Jessops gaslight you into believing you're wrong and you should just wait as long as they want you to for your product. By this point I was furious. I mentioned who I was, and only at that point did they come back with an offer. They offered me a £15 coupon code to their online photo site. What a joke! Like I'll ever shop there after this. This is like someone stealing your car, you catching them only for them to say 'sorry - here's some petrol, your car is somewhere out there, though I'm not too sure where - be on your jolly way'. I too disregarded the negative reviews on here. I just couldn't believe it could be true. I even read multiple articles stating they're now in administration. Believe the hype - DO NOT BUY FROM THIS COMPANY. I've never felt so abused, neglected, and shamed in my entire . Jessops makes you feel absolutely worthless. "Sure - We'll take your money! But hahaha where your product is? WE DONT KNOW - and guess what? We don't even care!" Thank God I just happened to use PayPal when I ordered. Once you open up a case with them, they'll withhold the money from Jessops and my money will be back. But I feel so sorry for the people on here that have ordered with a debit/card. Jessops will not process you a refund - even after weeks of waiting. It took me a further 2 days to even receive a response about my 'request' for a refund. Stay far away. You've been warned. Hezron Springer Director of HezyTek Productions